Terms & Privacy

 

PURCHASE POLICIES

ALL our dresses/accessories are made to order as specified by each customer, we do not sell pre made dresses, and as such ALL SALES ARE FINAL once placed and payment has been made.  Payment in full must be received prior to cutting of any order. Telephone orders for adults may require additional forms prior to cutting.  Phone orders are accepted for children's sizes up to Jr. Maid size 16.

 

FABRICS

All our garments are made from 100% silk fabrics standard our linings are taffeta (unless otherwise noted).  Professional dry cleaning is strongly recommended for all our garments.  We cannot be held responsible for any damages due to improper care after receipt.  Our Dupioni Silks are hand woven and hand dyed natural fibers, and as such, natural variations such as vertical & horizontal lines, snags, slubs and misweaves often occur and are considered natural characteristics of this type of fabric – they are not considered defects.  As with all colored fabrics, slight variations in color can occur between fabric color dye lots (bolts).   In order to have all garments for the same event cut from the same dye lot, we must have all orders placed together (within 3 days of each-other at most). In some cases, the dye lot color of the finished dresses may vary slightly from swatches you may have received previously.

 

SIZE & MEASUREMENTS

Our size chart is available on our website at www.ElizabethStJohn.com. Please note that all adult dresses are manufactured in standard sizes only. Adult dresses are made to order for size and color only – they are not custom sized to your specific measurements. Pattern adjustments are not available for adults. Please take care in having your measurements taken accurately.  In order to achieve a customized (perfect) fit, alterations may be required. Elizabeth St John Collections is not responsible should you fail to take measurements accurately, and an incorrectly sized order be placed. The customer is solely responsible for size selection and no responsibility in size selection will rest with Elizabeth St John Collections, regardless of any sizing advice we may have provided.  When selecting a size on our order forms, the customer agrees to compare the Elizabeth St John's online size chart, and will select a size according to the measurements indicated on our website. Elizabeth St John Collections will NOT complete size information on any order forms. All size, color, and height requirements indicated on the order form are final- if information on the order form contradicts other paperwork, the information provided in the order form will be followed.

 

SCHEDULING

Couture Bridal gowns may take up to 4 months for delivery but delivery times as short as 2 weeks are possible for RUSH orders.  Bridal Party, Children & Evening gowns usually ship between 6 and 8 weeks.  Order forms are not required to purchase Flower Girl dresses or Accessories only.  Garments may be cut and shipped sooner than the standard schedule quoted.  We accept orders up to 1 year in advance of the wear date for ADVANCE orders - size and color are not required when ordering for ADVANCE orders.

 

ORDERING & CONFIRMATION

All pricing is subject to change until orders are paid in full.  Payment in full is required in order to finalize all orders. No dresses will be cut unless order has been finalized.  For multiple Bridesmaids & Entire Bridal Party Orders: Once we have received payment in full & all necessary forms, your order will be "finalized" and assigned a cutting date. For Flower Girl Dresses & Accessories Only Orders: No forms are necessary, and orders may be finalized by telephone.

 

ORDER FORM TERMS & CONDITIONS

Elizabeth St John reserves the right to make any necessary adjustments to item or shipping charges incorrectly calculated on the Order forms. It is agreed that under no circumstances will Elizabeth St John or any affiliated person ever be held liable for more than the total dollar amount of the purchase by the individual customer.

 

PAYMENT, CANCELLATIONS & REFUNDS

Because all our dresses are made to order for standard size and color (we do not stock pre-made dresses); ALL SALES ARE FINAL, and NON-REFUNDABLE once payment has been made as we immediately reserve production time and/or begin production on orders once payment is made.  Standard & advance orders may be cancelled, in writing, within 24 hours of order placement & payment, and and are subject to a $75 production reservation fee for children's dresses to TEEN size 16; and 30% production reservation fee of the total for adult dresses and bridal gowns.  RUSH orders may not be cancelled once placed, and no credit will be issued for any payments made.  NO EXCEPTIONS.  

 

Any order which has been approved for exchange (and any exchange or recut fees paid)  will be issued a pre-paid, FedEx return airbill for return shipping; exchange pieces must be returned within 5 days or you will be charged in full for the replacement merchandise and the original merchandise will no longer be accepted for exchange. We reserve the right to replace, repair or refund depending on the situation regardless of what is preferred. Customer is responsible for any additional shipping charges that may apply.  We accept MasterCard, Visa, Discover, checks or money orders.  Checks are not accepted for RUSH orders. A $50 handling fee will apply to any returned checks or chargback.  Elizabeth St John reserves the right to refuse or cancel any order for our merchandise at any time.  Any concerns or comments will only be considered within 5 days of customer receipt of merchandise.
 

SHIPPING

Shipping to the USA -

All garments are shipped via trackable method (FedEx, UPS or USPS) and may take 1 to 5 days for delivery depending on your area.  Charges are $26 for 1 or 2 dresses shipping together and $13 for each additional dress to the same address. Couture Bridal Gowns and crinolines will require additional shipping charges, and will be calculated on a case specific basis. 

Shipping Internationally -

We ship worldwide.  Additional shipping costs will be required, please contact us for exact shipping charges. Elizabeth St John will not charge for any duties or taxes as they may pertain to international orders, these charges are the sole responsibility of the customer. We will not issue any refunds to items where the consignee refuses to pay required duty or taxes.

 

All shipping charges are considered non-refundable once shipment has been initiated, additional charges will result from re-routing and delivery refusals.

 

SAMPLE DRESS RETURNS

Most of the pieces in our collections are available to borrow in advance of placing an actual order - to try on for size and inspect for quality.  They are not available for RENTAL and my not be WORN.  Sample dresses must be returned, in new, unworn condition, with all tags attached. Dresses may be kept for 10 days from the day of receipt. Please contact us to inquire about specific styles and colors available.

 

Should dresses not be returned within the allowed time, you will be charged a non-refundable late fee of $50 if the dress is returned up to 7 days late.  If the dress(es) are kept for more than 15 days from the date of receipt, the full amount of the dress(es) will be billed, and the sale of the dress will become final. No returns will be permitted. If you have borrowed a dress and would like to keep the dress beyond the 10 days, please contact us for a time extension PRIOR to keeping the dress beyond the 10 days, as the dress may be reserved for a different customer. Shipping charges of $16-26  for up to 2 dresses; Bridal gowns are billed actual shipping charges; sample dresses are available for delivery to US addresses only and are non-refundable. Prepaid return shipping is available. All samples are shipped via trackable method (via FedEx only) 3-5 day delivery with a signature requirement, so please plan accordingly.  Sample dresses should be returned, insured to: Sample Returns-Elizabeth St John Atelier Collections 321 Scott Drive, Silver Spring, MD 20904 Please be sure to include your name and a contact telephone number with the dress(es) being returned.

 

REPLACEMENT DRESSES

If your item has been damaged in shipping please contact us immediately.  If you have been pre-approved for a replacement item, a pre-paid (FedEx) return slip and shipping pouch will be sent to you. Any replacement items will not be shipped until we have confirmation that the original item has already been returned. The original item being replaced must be returned to us immediately by using the FedEx slip provided. Your credit card on file will be charged in full for any item that is not returned as well as any additional shipping charges.

 

PRIVACY POLICIES

All personal information is limited to access by authorized personnel solely for the purpose of order processing and confirmation. We do not share, rent or sell information of any kind with any third party under any circumstances. All "Gallery" images are shared with the permission of the brides/family that own the rights to the photographs and may not be used by anyone for any purpose. All email messages you may receive are personal and individual responses to your order or requests and are not automated in any way. We do not send "cookies" to your browser, or solicit or purchase information on individuals for marketing purposes.